Virtual Medical Assistants
Trained staff who handle the phones, the scheduling and the insurance verification, without another desk in your office.
What they do
Answering and returning calls, booking and confirming appointments, verifying eligibility and benefits before the visit, chasing prior authorizations, and handling the referral paperwork that stacks up on somebody's desk.
Eligibility is the one worth being specific about. A large share of the denials a practice sees were created at the front desk, days before anyone billed anything: wrong plan, terminated coverage, a payer that needed an authorization nobody requested. Verified beforehand, those claims never become denials at all.
How it works day to day
Your assistant works your hours in your time zone, in your systems, using your phone number. Patients calling your practice reach someone who knows your practice.
They are assigned to you rather than shared across a pool. That matters more than it sounds: the value of the role compounds as they learn which payer needs authorization for which procedure and which of your providers double-books on Thursdays.
If it is not working, you tell us and we replace them. You are not locked into a person who is not a fit.
Common questions
Are they trained in medical terminology?
Yes. They are trained on medical terminology, insurance and HIPAA before placement, and then trained on your practice specifically during onboarding.
How do they access patient data safely?
Through your systems, with access limited to what the role needs and every view logged. Each assistant works under a signed business associate agreement. We can provide the BAA and the access logs for your vendor review.
What if we need more hours during busy periods?
Hours can be adjusted with notice. Tell us before your busy season rather than during it, so the person covering has been trained on your practice already.
See what your claims are leaving behind
Send us a month of remittance data and we will tell you what it says: which codes are being denied, how much of it is recoverable, and how long your money is sitting in A/R. It takes about a week and there is nothing to sign.